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Packaging delivery Mitch & Peter, I know we threw a curve ball at you guys on this last order of pack 1&5, I first want to Thank You both for once again coming through. Mitch I really appreciate the communication and personnel delivery of the Ultra boxes. Your service as a company is truly the best that I have ever dealt with. Please pass this on to anyone I left out. Tom Paola Wrapsol
Custom Packaging "I have never worked with an outside supplier who cared as much about the final product as you, throughout all the peaks and valleys in pulling it all together. The set is absolutely tremendous -- as you know, sell-in was a breeze." John Birmingham Fort Franklin
Binding Excellence "Courier Stoughton is proud of its ability to consistently provide our customers with a manufactured book or related product that not only meets, but exceeds their expectations. Providing these products in a timely manner and maintaining our history of customer satisfaction is a necessity in today's highly competitive book manufacturing business. We have found that your participation "as a partner" in the endeavor to satisfy our customer needs is a contributing factor to our success." Sharon Dubias Courier
Marketing Agency "Just a quick note to say "you Guys" are great. You always come though to meet our needs. Everyone I talk to - Greg, Tom, Christine, Mike B. - Are a pleasure to work with. Like me, you probably hear about problems more than hearing good things. For a change, I wanted to do the opposite. Have a great weekend!" Ken Rivkind Rivkind Associates
Carter's 2010 Annual Report The CEO at Carter's received a copy of the Annual Report and he was very happy with it. Also, Annette, Carter's Production Manager sent an email and said she was very happy with the book, and said, "See you next year". So I thought I would share the praises with the folks who did the manufacturing. Please tell the guys in the plant, so they know they made a happy customer. James Purtell Merrill Corporation LLC
Credit for Phone Support For your information, we have provided credit for phone support contract. The major reason for phone support charges is that many customers are buying used equipment from outside suppliers (other than Heidelberg). Then, outside supplier tells customer to call Heidelberg for support or tries to get support himself from Heidelberg to correct problem. Thus, we are left with "nada"in terms of equipment and service sales. That is not the case with the Big D. Thank you bringing this to my attention and sorry for any inconvenience. Steward Kadish HEIDELBERG

Packaging delivery

Mitch & Peter,

I know we threw a curve ball at you guys on this last order of pack 1&5, I first want to Thank You both for once again coming through. Mitch I really appreciate the communication and personnel delivery of the Ultra boxes. Your service as a company is truly the best that I have ever dealt with. Please pass this on to anyone I left out.

Tom Paola
Wrapsol

Custom Packaging

"I have never worked with an outside supplier who cared as much about the final product as you, throughout all the peaks and valleys in pulling it all together. The set is absolutely tremendous -- as you know, sell-in was a breeze."

John Birmingham
Fort Franklin

Binding Excellence

"Courier Stoughton is proud of its ability to consistently provide our customers with a manufactured book or related product that not only meets, but exceeds their expectations. Providing these products in a timely manner and maintaining our history of customer satisfaction is a necessity in today's highly competitive book manufacturing business. We have found that your participation "as a partner" in the endeavor to satisfy our customer needs is a contributing factor to our success."

Sharon Dubias
Courier

Marketing Agency

"Just a quick note to say "you Guys" are great. You always come though to meet our needs. Everyone I talk to - Greg, Tom, Christine, Mike B. - Are a pleasure to work with.

Like me, you probably hear about problems more than hearing good things. For a change, I wanted to do the opposite. Have a great weekend!"

Ken Rivkind
Rivkind Associates

Carter's 2010 Annual Report

The CEO at Carter's received a copy of the Annual Report and he was very happy with it.

Also, Annette, Carter's Production Manager sent an email and said she was very happy with the book, and said, "See you next year".

So I thought I would share the praises with the folks who did the manufacturing.

Please tell the guys in the plant, so they know they made a happy customer.

James Purtell
Merrill Corporation LLC

Credit for Phone Support

For your information, we have provided credit for phone support contract.

The major reason for phone support charges is that many customers are buying used equipment from outside suppliers (other than Heidelberg). Then, outside supplier tells customer to call Heidelberg for support or tries to get support himself from Heidelberg to correct problem. Thus, we are left with "nada"in terms of equipment and service sales.

That is not the case with the Big D. Thank you bringing this to my attention and sorry for any inconvenience.

Steward Kadish
HEIDELBERG